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Privacy Policy & Client Information Management Policy The
Privacy Amendment (Private Sector) Act 2000 amends the Commonwealth
Privacy Act 1988 to establish minimum privacy standards for the
Australian private sector, including for all private sector
organizations that both provide health services and hold health
information. This legislation applies from Applied
Body Therapeutics
(herein referred to as ABT) adheres
and supports the National Privacy Principles (NPP) that form the core of
the private sector provisions of the Privacy Act. Our policies regarding
our obligations under the Privacy Act are set out below. 1) Collection of Information ABT
collects personal information from you only with your consent. We
collect the following information from you: ·
Name, residential address, telephone numbers ·
Date of birth ·
Occupation ·
Private Health Fund membership details ·
Details of current medication being taken (prescribed
& non-prescribed) ·
Medical history (past & present) ·
Details relating to the cause of any physical
condition (present or past) ·
Employer details ·
Referrals from Doctors or allied health practitioners ·
Transaction details associated with the services
provided to you ·
Any additional information provided to us by you. Under
statutory requirements, we are obliged to keep these records for a
minimum period of seven (7) years from the date of the provision of
services. After which period, they are destroyed or de-identified. 2)
Use and Disclosure The
information ABT collects is used to:
·
Allow us to provide treatment and care to you ·
Assist with any calls we make to you ·
Issue receipts for private health fund rebates ·
Provide information to medical practitioners and
allied health professionals who provide necessary follow-up treatment
and care ·
Maintain accounting records for taxation purposes. ·
Furnish invoices and statements to Third Party
providers to secure payment for services provided to you. ·
Send post-treatment follow-up correspondence to you.
Only
with your express consent, information will be provided to:
·
Workers Compensation Insurers monitoring your ongoing
care and rehabilitation. ABT
will NOT disclose any information to any party for the purpose of
fundraising or marketing. 3)
Data Quality ABT
will endeavour to keep health information provided by you up to date,
accurate and complete 4)
Date Security ABT
maintains and stores detailed written records of services provide to you
in a lockable storage area. Only those persons authorised to access
these records are permitted to view information. Records relating to
accounting transactions are kept on computer along with name, address
and contact information. No medical records or information are kept
electronically. 5)
Access and Correction Under
the Privacy Act, you have a general right of access to your health
records kept by us. You may request to access personal information and
records that we keep by writing to us. You do not have to provide a
reason for requesting access. We will process your request for
information as promptly as possible and we will give you the options of
receiving the information via the post or collection. If
you believe that any information we have on record is incorrect,
inaccurate or out-of-date, we will take reasonable steps to correct the
information. Please note that due to our obligations under legislation,
records will be kept for a period of 7 years before being destroyed.
Therefore your health information can only be accessed within 7 years
from the date of your last treatment. 6)
Complaints Complaints
about alleged breaches of privacy can be made to the Federal Privacy
Commissioner. The Commissioner can investigate, conciliate and, if
necessary, make determinations about complaints. However, the
Commissioner will not investigate, unless the complainant has first
complained formally to the health service provider concerned. Our contact details are as follows:
PH 08 9534 2478
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